How can we help?

Get help with your LuxService account, projects, payments, or a technical issue in the mobile app.

Email support

Send us the details of your question or issue. You can attach screenshots if they help explain the problem.

Email Support support@luxservice.eu

WhatsApp support

Message our support team for help from your phone. Support requests are reviewed during business hours.

Start a Chat +352 661 183 164

What we can help with

Choose email or WhatsApp above for any of these LuxService app topics.

Account & login

Sign-in problems, profile updates, verification, password resets, and account access.

Projects & bookings

Posting projects, proposals, messages, milestones, bookings, and delivery questions.

Payments

Charges, invoices, payouts, refunds, payment status, and transaction questions.

Technical issues

App crashes, loading problems, notifications, uploads, and unexpected error messages.

Help us resolve your request faster

Please include the following information when you contact support:

  • The email address connected to your LuxService account.
  • A short description of what happened and what you expected.
  • Your device model, operating system version, and LuxService app version for technical issues.
  • Relevant project, booking, invoice, or transaction reference numbers.

Protect your account: never send your password, full payment-card number, or one-time verification codes.

Common questions

I cannot sign in to my account. What should I do?

Use the password reset option on the LuxService sign-in screen. If you no longer have access to your registered email or the reset does not work, contact support and include your account email.

How do I report a payment or refund issue?

Email support with the transaction date, amount, project or invoice reference, and a description of the issue. Do not include your full card number.

How do I delete my LuxService account?

You can request account deletion from the app or use our account deletion page. You may also email support from the address linked to your account.

Where can I read LuxService's policies?

Review our Privacy Policy and Terms of Service. If anything is unclear, contact our support team.