Terms of Use

These Terms of Use govern access to and use of the LuxService.eu website, applications, dashboards, tools, and related services (collectively, the “Platform”). The Platform is operated by LuxService EU S.a.r.l-s in Luxembourg.

LuxService is a professional freelance-services marketplace that helps clients find and work with skilled freelancers in Europe and beyond. The Platform may provide project posting, AI-assisted matching, freelancer discovery, communication, contract, project-management, invoicing, payment, payroll, and support features.

In these Terms, a “Client” is a person or organisation seeking professional services, a “Freelancer” is an independent professional offering services, and a “User” means either a Client or Freelancer. By accessing the Platform, creating an account, posting or accepting a project, or using a LuxService tool, you agree to these Terms and our Privacy Policy.

You must have the legal capacity to enter into a binding agreement. If you use LuxService on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation to these Terms.

You must provide accurate, current, and complete information and keep it updated. You are responsible for activity performed through your account and for protecting your password, authentication codes, and connected email address. Notify support@luxservice.eu immediately if you suspect unauthorised access.

LuxService may request identity, business, tax, professional, or payment information where reasonably necessary for verification, legal compliance, fraud prevention, payment processing, or access to particular Platform features.

LuxService provides technology and support that enable Clients and Freelancers to discover one another, define projects, communicate, and manage professional engagements. Unless LuxService expressly agrees otherwise in writing for a particular project, Freelancers provide services as independent professionals and are not employees, agents, or partners of LuxService.

Freelancers decide which opportunities to accept and remain responsible for the accuracy of their profiles, their professional qualifications, the manner and quality of their work, and compliance with laws applicable to their business. Clients remain responsible for evaluating a Freelancer’s suitability and for providing lawful, accurate, and complete project requirements.

Verification, matching, ratings, badges, and profile information help users make decisions but do not constitute a guarantee of identity, availability, qualifications, quality, or project results.

Clients may describe a project, request talent directly, choose a professional service, or ask LuxService to assist with a project. A request should clearly state the required deliverables, skills, budget, timing, and other material conditions.

Submitting a request does not guarantee that a suitable Freelancer will be available or that a project will be accepted. LuxService may decline, pause, or request clarification of a submission that is incomplete, unlawful, unsafe, misleading, or outside the Platform’s supported services.

Clients must not request work that infringes intellectual-property rights, violates law, facilitates discrimination or fraud, compromises security, or breaches these Terms.

Freelancers must present their experience, skills, location, portfolio, rates, availability, and credentials truthfully. Portfolio materials must be owned by the Freelancer or used with permission.

A proposal or acceptance should identify the scope, deliverables, price or rate, milestones, dependencies, and estimated timeline. Freelancers must disclose material limitations or conflicts before accepting a project and must not misrepresent work, experience, identity, or availability.

LuxService may review, verify, limit, or remove profiles and listings to protect users, comply with law, or maintain Platform quality. Approval or visibility on the Platform is not a promise of project opportunities or income.

LuxService may use automated or AI-assisted tools to analyse project descriptions, suggest skills, rank potentially relevant profiles, or help users prepare project information. These tools provide recommendations only.

Users must review AI-generated or AI-assisted outputs before relying on them. Matching results may be incomplete or inaccurate and do not replace a Client’s assessment of a Freelancer or a Freelancer’s assessment of a project.

LuxService may improve matching using Platform activity and project information in accordance with the Privacy Policy. Users must not submit confidential information that is unnecessary for matching or information they are not authorised to share.

Before work begins, the Client and Freelancer should agree through the Platform or in writing on the project scope, deliverables, price, payment schedule, milestones, revision limits, deadlines, acceptance criteria, confidentiality requirements, and ownership of work product.

The agreed project terms form part of the arrangement between the Client and Freelancer. If those project terms conflict with these Terms, these Terms govern use of the Platform, while the expressly agreed project terms govern the commercial details between the parties, unless applicable law requires otherwise.

Changes to scope, price, or timing should be documented and accepted by both parties. LuxService is not responsible for delays or disagreements caused by requirements or changes that were not clearly documented.

Users should use the Platform’s available communication and project-management features to maintain a clear record of requirements, decisions, files, milestones, feedback, and delivery.

Clients must provide timely access to the information, systems, personnel, and feedback reasonably required to perform a project. Freelancers must communicate material risks, delays, or blockers promptly and provide reasonable progress updates.

Users must communicate professionally and must not harass, threaten, discriminate against, or deceive another user. LuxService may review communications where permitted by law and reasonably necessary for support, security, dispute handling, or enforcement of these Terms.

The price, rate, milestones, currency, applicable Platform fee, and available payment method for a project will be displayed in the relevant workflow or recorded in the applicable project agreement. Users must review these details before confirming a transaction.

Payments may be processed by LuxService or an authorised third-party payment provider. By submitting payment details, you authorise the applicable provider to process amounts that you approve, together with disclosed taxes or fees. Payment-card and bank processing remain subject to the provider’s terms.

Clients must pay valid invoices and approved project charges when due. LuxService may restrict Platform access, pause work, suspend payouts, or take lawful recovery action for overdue, reversed, disputed, or fraudulent payments.

LuxService may provide invoicing, payout, payroll, salary-simulation, or related administrative tools. Availability and functionality may vary by country, account type, project, and service plan.

Users are responsible for reviewing generated documents and for providing correct legal names, addresses, tax information, bank details, project data, and other required information. Unless expressly stated in writing, Platform tools do not constitute legal, tax, accounting, or employment advice.

Freelancers are responsible for taxes, social contributions, registrations, permits, and reporting obligations arising from their independent professional activity, except where applicable law or a separate written service expressly places an obligation on LuxService.

Freelancers must deliver work in the agreed format and by the agreed milestone or deadline, subject to Client dependencies and approved changes. Clients must review deliveries within the agreed review period and provide clear feedback or acceptance.

If no review period was agreed, the Client should inspect the delivery within a reasonable time. Requests for correction must relate to the agreed scope and acceptance criteria. Additional work or revisions outside the agreed scope may require a new milestone, fee, or deadline.

Project records, submitted files, milestone approvals, and written communications may be used to determine what was requested, delivered, approved, or paid.

Cancellation and refund eligibility depend on the project stage, work already performed, approved milestones, non-recoverable costs, the applicable project agreement, and mandatory law. A cancellation does not automatically entitle a Client to a full refund or a Freelancer to full payment.

A user requesting cancellation or a refund must contact the other party and LuxService promptly, explain the reason, and provide relevant project records. LuxService may hold or adjust a pending payment while a documented dispute is reviewed where the payment workflow permits.

Nothing in these Terms limits mandatory consumer rights. Where an EU consumer has a statutory withdrawal right, information about that right and any lawful request to begin performance during the withdrawal period will be provided in the applicable purchase or booking process.

Users should first attempt to resolve a project issue through documented communication. If that does not resolve the matter, either party may contact support@luxservice.eu with the project reference, disputed amount, timeline, relevant messages, files, and requested outcome.

LuxService may facilitate communication, review Platform records, and propose a practical resolution. Unless LuxService is itself a contracting party or applicable law provides otherwise, LuxService’s support does not make LuxService responsible for a Freelancer’s work or a Client’s instructions and payment obligations.

Users must not misuse payment chargebacks or knowingly provide false information in a dispute. This section does not prevent either party from exercising rights available under applicable law.

LuxService and its licensors retain all rights in the Platform, including its software, design, branding, databases, matching systems, and documentation. These Terms grant only a limited, non-exclusive, non-transferable right to use the Platform for its intended purpose.

Each user retains ownership of content they submit to the Platform. By submitting content, the user grants LuxService a non-exclusive licence to host, reproduce, process, display, and transmit that content as reasonably necessary to operate, secure, promote, and improve the Platform and provide the requested service.

Ownership and permitted use of project deliverables must be stated in the project agreement. Unless otherwise agreed, pre-existing tools, templates, methods, know-how, and third-party materials remain the property of their respective owners. Users must respect all third-party rights.

Users may receive non-public business, technical, financial, or personal information in connection with a project. The receiving party must use confidential information only for the relevant project, protect it with reasonable care, and disclose it only to persons who need it and are subject to suitable confidentiality obligations.

Confidentiality obligations do not apply to information that was lawfully known without restriction, becomes public without breach, is independently developed, or is lawfully received from another source. A user may disclose information where legally required after giving notice when legally permitted.

Users should agree additional confidentiality or data-processing terms when the sensitivity or nature of a project requires them.

You must not use the Platform to commit fraud, impersonate another person, distribute malware, scrape or disrupt the Platform, evade security controls, manipulate ratings, send spam, launder money, infringe rights, or offer or request unlawful services.

You must not ask another user to share passwords, complete payment-card numbers, one-time authentication codes, or unrelated sensitive personal information. Suspected fraud, abuse, security incidents, or unlawful content should be reported promptly to LuxService Support.

LuxService may remove content, restrict features, withhold a transaction where legally permitted, or suspend an account while investigating conduct that may violate these Terms or create risk to users or the Platform.

The Platform invests in introducing Clients and Freelancers and in supporting their collaboration. Users must not use the Platform to identify one another and then deliberately move the same project or a substantially related engagement outside LuxService to avoid an agreed Platform fee or payment process.

Where LuxService offers an approved direct-engagement or conversion option, the applicable conditions and any fee will be disclosed before the option is confirmed. No direct-engagement fee applies unless it has been disclosed or separately agreed.

This section does not prevent relationships that existed independently of LuxService or conduct that cannot lawfully be restricted. A user claiming a pre-existing relationship should retain evidence of it.

LuxService processes personal data in accordance with its Privacy Policy and applicable data-protection law. Data may be used to operate accounts, match projects, enable communication, process transactions, prevent fraud, provide support, and comply with legal obligations.

Clients and Freelancers may receive personal data about one another where necessary for a project. Each recipient must use that data only for the engagement, protect it appropriately, and comply with applicable privacy and data-protection obligations.

Users must not upload unnecessary sensitive data or personal data they have no authority to disclose. Privacy requests may be submitted using the channels described in the Privacy Policy.

The Platform may integrate or link to payment processors, authentication providers, app stores, communication services, analytics services, banks, tax or compliance tools, and other third-party services. Those services are governed by their own terms and privacy notices.

LuxService is not responsible for a third party’s independent service, availability, security, content, or decision. A feature may be changed or become unavailable if a third-party provider changes or ends its service.

A user may stop using the Platform, subject to completing existing payment, project, tax, confidentiality, and dispute obligations. LuxService may suspend or terminate access for a material or repeated breach, fraud, security risk, non-payment, legal requirement, or conduct that may harm the Platform or its users.

To the extent permitted by law, the Platform is provided on an “as available” basis. LuxService does not guarantee uninterrupted access, a particular Freelancer match, project award, income, delivery, or commercial result. Nothing excludes liability that cannot lawfully be excluded, including mandatory consumer protections.

A user is responsible for loss caused by that user’s unlawful conduct, breach of these Terms, infringement of third-party rights, or misuse of the Platform. Provisions concerning payments, intellectual property, confidentiality, disputes, liability, and governing law survive termination where their nature requires it.

These Terms are governed by the laws of Luxembourg, without prejudice to mandatory protections that may apply to a consumer in their country of residence. The parties should first attempt to resolve a dispute by contacting LuxService Support. Any court proceedings are subject to the competent courts determined by applicable law.

LuxService may update these Terms to reflect changes to the Platform, law, security, or business operations. Material changes will be communicated by an appropriate notice, and the updated effective date will appear on this page. Continued use after the effective date constitutes acceptance where permitted by law.

Questions about these Terms can be sent to support@luxservice.eu or submitted through the LuxService contact page.